Refund policy

Return, Replacement & Refund Policy

At The Daily Snag, we thoroughly inspect items before dispatch to ensure top quality. In the rare event that your product arrives damaged or defective, we offer a hassle-free replacement.

1. Replacement for Damaged or Defective Items

  • We provide a free replacement if your item arrives damaged in transit, broken, or non-functional.

  • Claims must be reported to our support team within 48 hours (2 days) of receiving the delivery.

2. Proof of Damage Required

  • To process a quick replacement, please email us at support@thedailysnag.com or message us on WhatsApp with:

    • Your Order ID / Phone number.

    • Clear photos or a short 5-second unboxing video showing the defect or damage.

3. Items Not Eligible for Return/Refund

  • Personal hygiene/care products and hair accessories that have been opened or used.

  • Minor color/shade variations due to photographic lighting or screen resolutions.

  • Items reported after the 48-hour delivery window.

4. Refund Process

  • If a replacement cannot be provided due to out-of-stock inventory, a full refund will be issued to your original payment method (for prepaid orders) or via UPI/Bank transfer (for COD orders) within 5–7 business days.